User Terms and Conditions

This page sets out the terms and conditions that apply when you use our platform. It explains the relationship between us and our users, and the rules that govern account use, deposits and withdrawals, promotions and dispute handling. We encourage you to read the terms carefully before creating or using an account. By registering or continuing to use our services you accept these terms.

Account responsibilities

You are responsible for keeping your account details secure. Do not share your password or log-in details and notify us promptly if you suspect unauthorised access. We may restrict or suspend accounts where we suspect fraudulent or abusive activity, shared accounts, or breaches of these terms. We may also close accounts that remain inactive for an extended period in line with our account management procedures.

All activity on your account is your responsibility. You must ensure that any information you provide is accurate and up to date. We may require additional information or documentation to verify identity, address or the source of funds before processing certain transactions or when we reasonably consider it necessary for compliance and security checks.

Eligibility requirements

To register and use our services you must meet the minimum age and other eligibility criteria specified during registration. Persons attempting to register on behalf of someone else, or maintain more than one account, are not permitted. Access may be restricted where local laws or our terms do not permit use.

We may use checks to confirm eligibility and restrict access from certain locations or devices. If we determine you are not eligible, we will close or block the account and return any available balance in accordance with these terms and applicable checks.

Acceptable platform use

Use of the platform must comply with these terms and any specific rules published for games, contests or services. You must not use the platform for illegal or prohibited activities, attempt to manipulate outcomes, exploit technical faults, or interfere with the operation of the platform. Any suspected abuse may result in stake cancellation, confiscation of winnings and account closure.

General bonus and promotion rules

Promotions and bonuses are governed by their specific terms which form part of these terms. Bonuses are limited to eligible accounts and may carry requirements such as wagering, game restrictions, maximum bet limits and expiry periods. We reserve the right to withhold or void bonuses where we reasonably suspect abuse, bonus chasing or contravention of promotional rules.

Deposits and withdrawals

We offer a range of payment methods as listed in your account. Minimum and maximum limits, processing times and any fees are set out at the point of deposit or withdrawal. All withdrawals are subject to identity and security checks. We may require documentation to verify identity, payment method ownership or source of funds before approving withdrawals.

We process withdrawals in line with our verification procedures. Where checks are required you may experience a temporary hold while we complete them. We will notify you of the status of any payment or required information and seek to resolve matters promptly.

Dispute resolution

If you have a query or dispute you should contact customer support in the first instance with full details. We will acknowledge and investigate disputes and aim to resolve them promptly and fairly. If you remain dissatisfied after our internal process we will explain any further steps available to you under these terms.

Updates to terms and conditions

We may update these terms from time to time. We will publish the revised terms on the site and, where appropriate, notify registered users. Continued use of the platform after changes are published constitutes acceptance of the updated terms. If you do not accept changes you should stop using the service and close your account in accordance with the account closure process.