Our support team is here to help with casino questions, account-related issues, technical concerns and general feedback. Choose the contact channel that best matches your enquiry, and include your username when relevant so we can direct your message to the right team. For payment queries, share the transaction date and payment method, but never send your password or full card details. We’ll review your message and respond as soon as we can.
| Department | Contact |
|---|---|
| Customer support | [email protected] - account, gameplay and technical help, 24/7 |
| General enquiries | [email protected] - casino and service enquiries |
| Affiliate enquiries | [email protected] - partnership queries |
| Phone | +44 20 7946 0183 |
| Working hours | Email support: 24/7; phone: Mon-Fri, 09:00-18:00 |
Support via Email
Email is the preferred way to contact support about detailed requests, account-related issues, or anything that requires an explanation or supporting documents. Include a clear subject line and make sure your contact details are up to date so the team can identify your request and reply without unnecessary delays. Please provide any relevant account information in your message.
Submit Your Inquiry
Response Time
Our support team aims to answer most enquiries within one business day. You can contact us by live chat or email for help with your account, payments or games. More complex requests may take longer to review, depending on their nature. We’ll follow up once we have checked the details and have an update to share.
Feedback
Have a suggestion or an idea for improving the website? We’d be glad to hear from you. Share your feedback about the games, features, or anything else that could make the site easier to use. Every message is reviewed carefully, and your comments help us improve the service and create a better experience for players.